Refund policy

Refund Policy

If you're not satisfied with your purchase or have changed your mind, you have 30 days from your order date to start a return through our returns center.

If your order isn't what you ordered, or an item arrived damaged or faulty, please contact our customer service team. See Faulty, damaged or incorrect items below.

Return conditions You can return your 776BC items if:

• The return is started within 30 days of your order date
• The items are in original, resaleable condition with all original tags and labels attached
• The items are unworn, unwashed and returned as sold

Please note

• We don't offer exchanges on retail orders. If you'd like a different size or color, buy the new item and return the original for a refund.
• For hygiene reasons, we can't accept returns of socks.
• Unless the return is due to a fault or packing error on our part, return shipping is at your cost.

Club Shop and 776 CUSTOM orders Club Shop and made-to-order 776 CUSTOM items can't be returned through the returns center. While your order window is open, you can request a refund or exchange by emailing info@776bc.com with your order number and the items you'd like to change. Once the order window closes, we can't accept returns, refunds or exchanges on these items. Please contact your club directly to work out your next best option.

Faulty, damaged or incorrect items All 776BC products carry a 12-month warranty covering workmanship and materials. If your item is faulty, contact us within 12 months of delivery with photos of the fault. If your order arrived damaged or isn't what you ordered, contact us with photos as soon as possible. Once we've reviewed your claim, we'll arrange a replacement or refund, and we'll cover the cost of return shipping. In some cases, we may ask you to return the item to us for assessment.

How to return

1. Visit our returns center.
2. Enter your order number and email address.
3. Select the items you want to return and tell us why.
4. Once your request is approved, you'll get a confirmation email with instructions for sending your items back.
5. Ship your items with your proof of purchase so our team can identify your return.

Refunds When your return arrives, our team checks that it meets the conditions above. If it's approved, your refund is processed within 5–7 working days of us receiving your item, and we'll email you a confirmation.

You can choose to be refunded:

• To your original payment method
• As store credit

Refunds to your original payment method may take a few extra days to appear, depending on your bank.

Questions If you have any questions about your return, please contact our customer service team at info@776bc.com, or call us on US +1 475 302 8670 or AU +61 3 7037 1341.